Refund policy

Refund Policy
Last updated: August 8, 2026
All products sold by Anchor Grove Studio are digital downloads — printable planners, digital planner files, Notion templates, and ebooks. Because these products are delivered instantly and can be accessed, copied, or downloaded immediately upon purchase, all sales are final and non-refundable, except as described below.
When we will issue a refund or replacement
We want you to actually be able to use what you buy. We'll happily issue a refund or send a replacement file if:
You did not receive a working download link or file within a reasonable time after purchase
The file you received is corrupted, incomplete, or otherwise doesn't open or work as described
You were charged more than once for the same order
You purchased the wrong product by mistake and contact us within 24 hours of purchase, before substantial use of the file
When we can't issue a refund
Change of mind after downloading or accessing the file
Difficulty using the product due to software you don't have (e.g. no GoodNotes, no Notion account) — please check product requirements before purchasing
Requests made more than 14 days after purchase
How to request a refund
Email anchorgrovestudio@gmail.com with your order number and a short description of the issue. We aim to respond within 2 business days.
Bundles
Bundle purchases are treated as a single order. If an issue affects only one item within a bundle, we'll typically resolve it by replacing that item rather than refunding the full bundle, unless the issue is more widespread.